Who We Are
Welcome to El Detox Qatar: Your Gateway to a Cleaner, Brighter Future
At El Detox Qatar, we believe wellness isn’t just a goal—it’s a way of life. Born out of a simple yet powerful realization, our story began with the quest to find truly pure, natural, and eco-friendly products in a market flooded with synthetic, chemical-heavy options. Our founder faced this challenge firsthand, igniting a passion to create something better, not just for themselves but for everyone on the same path toward healthier living.
That spark gave life to El Detox, a one-stop e-retail destination that transforms the way you think about wellness. We’re more than just a store; we’re your partner in embracing mindful, sustainable choices. Every product we curate is a testament to our commitment to purity, quality, and innovation.
Who We Are
El Detox isn’t just a brand; it’s a movement. We’re based in Qatar, where our journey began over three years ago, and we’ve grown into a trusted hub for globally recognized, eco-friendly brands. Our collection includes the crème de la crème of clean beauty, skincare, hair care, and wellness products, featuring household names like The Organic Pharmacy, AEOS, Sudtana, ONC, Cocosolis, Mary & May, Vani-T, Hello Nature, and more.
Our philosophy is simple: Detoxify your life from the inside out. It’s about what you consume, what you wear, and what you use on your skin—all while keeping your impact on the planet in mind. We believe in setting a new standard where wellness and sustainability walk hand in hand.
What Makes Us Different
What sets El Detox apart is our obsession with excellence. We don’t just sell products; we empower you to make informed choices that align with your values. Whether you’re looking for eco-luxe skincare, organic hair care, or innovative supplements, every item in our store is meticulously vetted for quality and integrity.
Our journey took a major leap in 2024 when we expanded into distribution, forging partnerships with some of the most prestigious retailers and spas in Qatar. From W Spa to Holland & Barrett Qatar, Snoo Beauty, The Approved Market, Mandarin Oriental Doha Spa, and Gold Apple, we’re proud to collaborate with industry leaders who share our vision for a cleaner, greener world. Our exclusive lines, including Hello Nature and Vani-T, are now available in more places than ever, ensuring you have easy access to premium products that elevate your lifestyle.
Why Choose El Detox?
- Curated Excellence: Every product we offer is handpicked to meet the highest standards of purity, effectiveness, and sustainability.
- Global Brands, Local Access: We bring you the best of the best from around the world, right here in Qatar.
- Empowering Change: By choosing El Detox, you’re not just buying products—you’re joining a community of conscious consumers committed to better living.
- Elevating Wellness: From eco-friendly beauty to sustainable self-care, we’re redefining what it means to live well.
Our Mission: Redefine Wellness
At the heart of El Detox is a mission to inspire change. We’re here to prove that clean living can be simple, exciting, and luxurious. By empowering you to make thoughtful, informed choices, we aim to create a ripple effect that transforms not just individual lives but the world around us.
Join the Movement
This is more than just a journey—it’s a revolution. Together, we’re raising the bar for what wellness should be. Whether you’re detoxing your beauty routine, switching to sustainable products, or simply exploring new ways to live consciously, El Detox is here to guide you every step of the way.
Let’s create a future where wellness is second nature, and every choice you make reflects your commitment to yourself and the planet. Welcome to El Detox Qatar, where a cleaner, brighter tomorrow starts today.
Collapsible content
Do I need an account to place an order?
No, you do not need an account to place an order. You can conveniently just shop as a guest on our website.
How do I reset my password?
You can reset your password by accessing your account. Under my profile, type your new password and confirm the new password inputted.
How do I redeem an existing Gift card?
You can redeem an existing gift card by inputting the CODE shared to you through email upon check out.
Can I amend or cancel an item from my order?
Yes, you can amend or cancel an order as long as the order is still not out for delivery. You can kindly reach out to us through our WhatsApp @ +97455333320 to further accommodate your wishes.
I am not sure what to buy, can you give me an advice?
ABSOLUTELY! Feel free to reach out to us through our WhatsApp where we can further assist you.
Can I get samples or try your products?
We normally don’t give out samples but if we have a sample size on stock we can definitely let you try before purchasing the actual product.
How can I buy a physical Gift card?
Right now, physical gift cards are not yet sold in our shop but you can send us an email and we will send you a code corresponding to the gift card you asked for.
I lost my gift card code
If you lost your gift card code, you can send us an email on cutsomercare@el-detox.com and we will gladly send you a new one.
Do gift cards expire?
Yes, gift cards do hold an expiration date normally.
Where can I find a record of my orders?
You can find the record of your orders by clicking “MY ACCOUNT”, next to your account details will be “MY ORDER”
In case of returns can I get a cash refund?
Yes, we can do refunds as long as the return goods are unopened and not damaged upon returning. (Please see our return and refund policy for more details)
Do I have to pay delivery charges for returns
Yes, we do require the customer to cover the delivery charges if they want to return their purchased products. (Please see our return and refund policy for more details)
My package is damaged. What can I do?
If your package is damaged upon delivery, please send us an email on Customercare@el-detox.com about the incident and we would be glad to assist you ( please see terms of service for more details)
Do you accept American Express?
Yes we accept major credit cards
Do You do Gift wrapping?
We believe our boxes in themselves looks like a gift box, but here at El-Detox are always striving to go the extra mile for our customers, thus for special request please do not hesitate to contact us via email: customercare@el-detox.com or text us on WhatsApp: +97455333320
How long will it take to receive my refund?
Normally refunds to your account if you paid by your debit card takes 3 working days, but it depends on your bank. Visa and Mastercard Refunds takes up to 20 days. Cash on delivery can be refunded within 3-5 working days.
Are all the products you sell natural?
Not all our products are 100% natural but we insure that all our brands are chemically reduced. We have added stickers in each product that identifies if the product is 100% natural, 100% organic, vegan, cruelty free etc.
I had an allergic reaction to a product, now what?
Please immediately consult your doctor if you experience an allergic reaction while using one of our products. If you have sensitive skin, or if you are allergic to certain ingredients, we recommend that you do a skin test first and read the labels.
I am having problems with my shopping cart?
If you are having problems with your shopping cart, please send us an email on customercare@el-detox.com , or text us on our WhatsApp or any of our social media accounts and we will be glad to assist you.
How much is your delivery fee?
Our delivery fee is 40 QAR regardless of your location within Qatar.
Can someone else sign for my delivery?
Yes, anyone can sign for delivery on your behalf, given that he/she can provide an ID no. upon accepting the package.
Do you accept international shipping?
Yes, we accept international shipping.
Can I track my package internationally?
Yes. you can track your package if you select to ship internationally via ARAMEX website.
1. visit ARAMEX website at Aramex Home for english and شركات شحن النقل الدولي واللوجستيات - أرامكس (aramex.com)
2. Input your tracking/shipping number on the textbox given on the ARAMEX website and Press "Track" button